Garuda Indonesia Jakarta Office

Garuda Indonesia is the flag carrier of Indonesia, with its hub at Soekarno-Hatta International Airport, Jakarta. As of October 2025, Garuda operated a comprehensive network of scheduled commercial flights throughout Indonesia.

Garuda Indonesia (photo credit to Garuda Indonesia Official Facebook)

Contact Garuda Indonesia

Garuda Indonesia offers scheduled flights from Jakarta to various destinations in domestic and international.

Garuda Indonesia Jakarta Contact Information

Jakarta Sales Offices

Tel: 0811 8 614 614

Borobudur

Hotel Borobudur Jakarta, Jl. Lapangan Banteng Selatan No. 1, Daerah Khusus Ibukota Jakarta 10710, Indonesia

Operational Hours : 10:00 am - 6:00 pm daily

Senayan City

Garuda Indonesia Gallery, Mall Senayan City Lt. 6 ,Jl. Asia Afrika Lot. 19 - Jakarta 10270.

Operational Hours : 11:00 am - 6:00 pm daily

Metropolitan Mall Bekasi

Metropolitan Mall. Jalan KH Noer Ali. Lantai Dasar. Bekasi 17148

Operational Hours : 11:00 am - 5:00 pm daily

Emporium Mall Pluit

Emporium Pluit Mall, Shopping Unit lantai 1, Jl. Pluit Selatan Raya, Jakarta Utara 14440.

Operational Hours : 11:00 am - 6:00 pm daily

Kota Kasablanka

Mall Kota Kasablanca, Lantai 1 No 159 , JL Kasablanca Raya Kav 88 Jakarta Selatan.

Operational Hours : 10:00 am - 7:00 pm daily

Living World

Living World Alam Sutera, 1st Floor Unit 1 - 02, Living World Jalan Alam Sutera Boulevard Kav 21 Serpong Utara - Tangerang Selatan.

Operational Hours : 11:00 am - 6:00 pm daily

Pondok Indah Mall

Pondok Indah Mall, Jl. Metro Duta Niaga Blok V, Lantai Dasar 60 B Pondok Indah, Jakarta Selatan.

Operational Hours : 11:00 am - 6:00 pm daily

Terminal 3 Soekarno Hatta International Airport

Terminal 3 Bandara Soekarno Hatta Cengkareng.

Operational Hours : 24 Hours daily

Airport Name: Soekarno Hatta International Airport

Garuda Indonesia Jakarta Office Location Map

Queries handled by Garuda Indonesia Jakarta Office including:

Flight Ticket Booking
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
VIP Lounge Service
Corporate Reward Program
Animals and Pets
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Garuda Lounge
Visa on Arrival
Transit Information
Receipts and Refunds
SkyTeam Lounges
SkyPriority
GarudaMiles Loyalty Program
GarudaShop

Garuda Indonesia Cabin Crew (photo credit to Garuda Indonesia Official Facebook)

If you're unable to find the answer from a local agent, please contact Garuda Indonesia Call Center in Jakarta as stated below.

Head Office (HQ)	Tel	Open
Garuda Indonesia Management Building 3d Floor Soekamo-Hatta International Airport Cengkareng Jakarta 19120 Indonesia	0804 1 807 807 (7x24 Call Center) +62 21 2351 9999 (Call from Overseas)	24x7