Garuda Indonesia Ticket Cancellation and Refund

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Garuda Indonesia permits flight cancellations and refund requests, subject to fare rules and conditions. Eligibility depends on ticket type, fare class, and reason for cancellation.

Refundable Tickets

Flexible or refundable fares may be canceled for a full or partial refund, minus applicable fees.

Non-Refundable Tickets

Promotional or discounted fares are usually non-refundable, though taxes and fees may be reclaimed.

Special Circumstances

If Garuda cancels a flight, passengers are entitled to a full refund or free rebooking. Refunds may also be granted for illness, bereavement, or emergencies with valid documents.

Refund Process

• Online: Via the Garuda Indonesia website under Manage Booking

• Customer Service: Call Center or ticketing office

• Travel Agency: Must be handled through the original booking channel

Processing Time & Fees

Refunds are typically processed within 7–30 business days, depending on payment method. Fees vary by fare type and route, so passengers should review their ticket’s fare rules or contact Garuda Indonesia for details.

For further information on flight cancellations and refund requests, please contact Garuda Indonesia Call Center at 0804 1 807 807 (Within Indonesia region only) or +62 21 2351 9999.

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