Vietnam Airlines Lost & Found
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If you have lost an item during your journey with Vietnam Airlines, you
can follow these steps to report and recover it:
At the Airport
Immediate Action
If you notice a missing item at the airport or onboard soon after leaving the
aircraft:
Lost Baggage: Head to the Lost and Found desk at your arrival
airport to complete a Property Irregularity Report (PIR).
Personal
Belongings: Reach out to the Vietnam Airlines Lost and Found office at the
relevant airport for support.
Lost and Found Desk Contact
Information
Noi Bai International Airport (Hanoi)
Location: Ground Floor, Noi Bai International Airport
Phone: (+84-24)
3884 0008 or (+84-24) 3886 5002 ext. 3134
Email: hl.pvhk2@niags.com.vn;
xld.pvhk2@niags.com.vn
Tan Son Nhat International Airport (Ho Chi
Minh City)
Location: Terminal 2, Lost and Found Section
Phone: (+84-8) 3547 0415 or (+84-8) 3844 6665 ext. 6062
Email:
lostandfound@tiags.vn; lostandfound.viags@vietnamairlines.com
Da
Nang International Airport
Phone: (+84) 965 140 022
Email:
lfdad.viags@vietnamairlines.com
Steps to Follow
Submit a PIR: Give complete details of your missing item including description,
location, and estimated time of loss.
Item Search: Vietnam Airlines will
investigate and update you if your item is recovered, arranging its return.
Contacting the Airline
For items left onboard the
aircraft:
Submit Details: Include your flight number, seat, and an
accurate item description.
Support Center: Get in touch with Vietnam
Airlines’ Contact Center:
Domestic (Vietnam): 1900 1100
International:
(+84-24) 3832 0320
Email: telesales@vietnamairlines.com
Online
Submission
Vietnam Airlines provides an online Lost & Found
form. You can report your lost item by visiting the airline’s official website
and accessing the Baggage section.
Retrieving Your Lost Item
Located items are generally stored at either the airport Lost & Found or the
airline’s designated office.
To Collect the Item
Ownership Confirmation: Offer a detailed description or unique features of the
item.
Identification: Show valid personal ID to confirm your claim.
Contact: Use the relevant contact info above to coordinate pickup.
Important Reminders
Storage Period: Lost baggage is
retained for up to 90 days. After this, storage charges may apply, or the item
may be disposed of by Vietnam Airlines.
Responsibility: Vietnam Airlines’
responsibility for lost or damaged baggage follows international treaties and
internal policies.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Vietnam Airlines directly at +62 21 520 8823 (Ticketing Office) or +62 21 5591 0600 (Airport Office).
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