Thai Airways Cancellation and Refund

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Thai Airways Cancellation and Refund

Thai Airways permits ticket cancellations and refunds, although the policies differ depending on fare type, route, and booking method.

Below are the general guidelines:

Ticket Cancellation

Passengers may cancel their bookings via the Thai Airways website, customer support, or travel agencies (if the reservation was made through an agency).

Certain fare types (such as promotional or economy saver fares) might be non-refundable or subject to significant cancellation fees.

Business and First-Class tickets generally allow flexible cancellations with lower fees.

Refund Eligibility & Charges

Refunds are determined by the fare conditions specified at the time of booking.

Fully refundable tickets qualify for a full refund (excluding processing charges).

Partially used tickets may qualify for a pro-rated refund after deducting flown segments and cancellation fees.

Refunds may take between 4 and 8 weeks to process.

How to Request a Refund

Online: Sign in to the Thai Airways website, navigate to “Manage Booking,” and submit a refund request.

Customer Support: Reach out to Thai Airways or visit a ticketing office in person.

Travel Agency: If your ticket was booked through an agency, refund requests must be made through the travel agent.

Passengers are encouraged to check the specific fare rules on their ticket or contact Thai Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact Thai Airways directly at +62 21 390 3588 (City Office) or +62 21 8082 2251 / 2252 (Airport Office).