Qantas Airways Cancellation and Refund
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Cancellation Policy
Refundable Tickets: If you bought a
refundable fare, you qualify for a full reimbursement when canceling your
flight, provided it meets the ticket's terms and conditions.
Non-refundable Tickets: For non-refundable fares, cash refunds are generally not
offered. However, you might be eligible for a flight credit or use the amount
toward a future trip, depending on the situation.
Refund Eligibility:
Your eligibility for a refund depends on factors like the fare type, flight
status, and whether the cancellation was initiated by the traveler or the
airline.
Requesting a Refund
Online Request:
Submit your refund application through the Qantas Refund Request portal.
Customer Service: If you need help, reach out to Qantas Customer Service for
assistance or to begin a refund request.
Phone (Australia): 13 13 13
Phone (International): +61 2 9691 3636
Refund Processing Time
Refunds are typically handled within 7–10 business days for credit card
transactions, though other payment types may take longer.
Additional time
may be needed for the refunded amount to appear on your account statement.
Cancellation by Qantas
If your flight is canceled by
Qantas, you're entitled to a complete refund or a no-cost rebooking on another
available service.
Travel Credits
Should your
flight be canceled or your travel plans change, Qantas may issue a travel credit
that can be applied to a future booking. These credits usually remain valid for
12 months from the date of the original reservation.
Passengers are encouraged to check the specific fare rules on their ticket or
contact Qantas Airways for clarification.
For more detailed assistance on cancellation and refund terms, please contact Qantas Airways directly at 001 803 61786 (toll free) or +62 21 2555 6300.
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