Qantas Airways Lost & Found
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If you have lost an item during your journey with Qantas Airways, you
can follow these steps to report and recover it:
Report Lost Items Online
Go to the Qantas Lost Property
section. Fill out the digital form to notify them about your missing item.
Airport Lost & Found
If the item was misplaced at
the airport, reach out to the airport’s lost property department directly.
Qantas personnel at the airport can help guide you to the correct location.
Call Qantas
If you'd rather speak with someone,
contact Qantas Lost Property through their designated phone line.
Australia: 13 13 13 (within Australia)
International: +61 2 9691 3621
(outside Australia)
Claim Process
After
submitting your report, the Lost & Found team will verify whether your item has
been recovered. If located, they will assist you through the retrieval process
and arrange its return.
Helpful Tips
Be Detailed:
When describing your item, include specifics like its color, brand, category,
and any identifying features.
Act Quickly: Most found items are logged
within 24 to 48 hours, so it’s best to report the loss as soon as possible.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Qantas Airways directly at 001 803 61786 (toll free) or +62 21 2555 6300.
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