KLM Cancellation and Refund
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KLM provides cancellation and reimbursement options depending on the ticket
category and applicable fare rules.
Cancellation & Refund Policy
Fully reimbursable tickets: Qualify for a complete reimbursement.
Non-reimbursable tickets: May be partially refunded depending on fare terms,
with possible deductions.
Flex and Business Class fares: Generally permit
cancellations and refunds without fees.
Flights cancelled by KLM:
Entitled to either a full reimbursement or an alternative booking.
How to Request a Refund
Online through the KLM
reimbursement request platform
Contact KLM Support Services
Via your travel representative (if the booking was made through an agent)
Processing durations may differ, but most reimbursements are completed
within 7–14 working days.
Passengers are encouraged to check the specific fare rules on their ticket or
contact KLM for clarification.
For more detailed assistance on cancellation and refund terms, please contact KLM directly at +62 81 21 05 11 40 / +31 20 474 7747.
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