Etihad Airways Cancellation and Refund
IndonesiaAirport.com »
Airlines Operating in Indonesia »
Etihad Airways » Cancellation and Refund
Flight Cancellations by Passengers
Passengers have the
option to cancel their bookings, but cancellation fees may apply depending on
the fare type and the time of cancellation.
Refund eligibility and the
amount refunded are determined by the fare rules agreed to at the time of ticket
purchase.
For non-refundable tickets, only taxes and certain applicable
fees may be refunded.
Flight Cancellations by the Airline
If Etihad Airways cancels a flight, passengers are entitled to one of the
following options:
- A full refund of the ticket price, or
- Rebooking
on the next available Etihad flight at no extra cost.
In some situations,
compensation for additional expenses (such as meals, transportation, or
accommodation) may be provided, especially during long delays or last-minute
cancellations.
Refund Process
Refunds can
generally be requested through:
- Etihad Airways’ website (Manage Booking
section)
- The airline’s customer service or sales offices
- The original
travel agency that made the booking
Passengers must provide ticket
information, proof of payment, and valid identification to process a refund.
Processing times may vary depending on the payment method and the country of
issue, and it typically takes several days to a few weeks.
Additional Notes
Cancellation and refund policies may vary for
group bookings, award tickets, or special promotional fares. It is important to
review fare conditions before booking or making changes.
Passengers are encouraged to check the specific fare rules on their ticket or
contact Etihad Airways for clarification.
For more detailed assistance on cancellation and refund terms, please contact Etihad Airways directly at 0078030114933 (PT Telkom) / 0018038529238 (Indosat).
undo...back