Xiamen Airlines (厦门航空) Lost & Found
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Xiamen Airlines (厦门航空) » Lost & Found
If you have lost an item during your journey with Xiamen Airlines (厦门航空), you
can follow these steps to report and recover it:
For items left on the aircraft:
Please contact the Lost
and Found department at your arrival airport. Provide your flight number, date
of travel, seat number, and a clear description of the lost item to help locate
it faster.
For items lost at the airport terminal (e.g., check-in
counter or boarding gate):
You will need to contact the
airport’s own Lost and Found office, as these areas are managed by airport
authorities rather than the airline.
For checked baggage issues
(lost, delayed, or damaged):
Visit the Baggage Service Desk
immediately upon arrival to file a Property Irregularity Report (PIR). You can
also track your baggage status online using the provided reference number.
To speed up recovery, please retain your boarding pass and baggage tags and
be ready to present a valid ID when retrieving the item.
For inquiries,
you can reach out to Xiamen Airlines’ customer service or visit the airline’s
official website under the “Baggage Services” section.
Please note: Lost
items are typically held for a maximum of 90 days, after which they may be
disposed of according to airline policy.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Xiamen Airlines (厦门航空) directly at +62 21 5794 8316.
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