Turkish Airlines Cancellation and Refund
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If you need to cancel your Turkish Airlines reservation or apply for a refund,
the airline provides various options depending on your ticket type, fare
conditions, and when the cancellation is made.
Flight
Cancellation Process
Online Cancellation
You can cancel your booking directly through the Turkish Airlines website or
mobile app by accessing the Manage Booking section.
Phone or
Airport
Alternatively, you may cancel by contacting Turkish
Airlines customer service or by visiting the closest Turkish Airlines ticket
office at the airport.
Refund Eligibility
Refund
availability is determined by your ticket category and the circumstances of
cancellation:
Refundable Tickets
If you purchased
a refundable fare, you’re entitled to a full refund, less any applicable service
fees or penalties based on the fare conditions.
Cancellations made prior
to the flight’s scheduled departure generally result in a refund to your
original form of payment.
Non-Refundable Tickets
Non-refundable fares usually do not qualify for refunds except in special cases
(e.g., medical emergencies, bereavement, or exceptional events).
In certain
situations, a partial refund or travel credit may be offered.
Award Tickets (Miles&Smiles)
For award bookings, any applicable
refund is usually issued as miles credited back to your Miles&Smiles account,
minus a deduction for any fees.
Refund Timeframe
For eligible cancellations, refunds are typically completed within 7 to 14
business days.
If your booking was made through a travel agency or a
third-party site, the refund processing time may vary depending on the
intermediary.
Special Circumstances
Flight
Cancellations by Turkish Airlines
In the event Turkish Airlines cancels
your flight, you are entitled to a full refund or other alternatives such as
rebooking or rerouting.
Delays and Disruptions
For delays or interruptions caused by reasons like adverse weather, you might
not receive a refund, but you could be offered compensation, vouchers, or
options for rebooking.
How to Request a Refund
Online Request
Go to the Turkish Airlines website and
use the "Manage Booking" section to submit a refund request.
Customer Service
You may also call Turkish Airlines customer
service or visit a local office to get help with your refund.
Credit Card Refund
Refunds are generally issued back to the
original payment method, such as the credit card used during booking.
Refund Fees
Depending on your fare category and ticket
class, Turkish Airlines may deduct a cancellation fee or administrative charge.
Review the fare conditions related to your purchase for more details.
Contact Information
For further assistance or to start a
cancellation or refund process, contact Turkish Airlines via:
Website:
www.turkishairlines.com
Phone: Turkish Airlines customer service line
International: +90 212 444 0849
Turkey: 0850 333 0849
Passengers are encouraged to check the specific fare rules on their ticket or
contact Turkish Airlines for clarification.
For more detailed assistance on cancellation and refund terms, please contact Turkish Airlines Jakarta Office directly at Tel: +62 21 3113 2606.
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