STARLUX Airlines Cancellation and Refund
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STARLUX Airlines » Cancellation and Refund
Cancellation Policy
Online Cancellation: Passengers can
cancel their tickets via the STARLUX Airlines website or mobile app if the
tickets are eligible for cancellation.
Ticket Modifications: If the
ticket has been modified or checked-in, cancellation requests may need to be
processed through other methods.
Refund Policy
Refund Process: Refunds are available for tickets that have not been used.
However, applicable cancellation fees and taxes may be deducted based on the
fare rules of the purchased ticket.
No-Show: Passengers who do not cancel
their booking or fail to board the flight may be subject to a no-show fee
according to the terms of their ticket.
Refund Timeframe: Refund requests
are generally processed within 20 business days, depending on the payment
method. The actual refund time may vary based on the processing times of the
bank or payment provider.
Passengers are encouraged to check the specific fare rules on their ticket or
contact STARLUX Airlines for clarification.
For more detailed assistance on cancellation and refund terms, please contact STARLUX Airlines directly at +62 361 935 1011 / +88 622 791 1199.
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