SriLankan Airlines Cancellation and Refund
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SriLankan Airlines » Cancellation and Refund
Flight Cancellations by Passengers
Passengers have the
option to cancel their bookings; however, cancellation fees may be applicable
depending on the fare type and the timing of the cancellation.
The
eligibility for a refund and the amount will depend on the fare rules provided
at the time of ticket purchase.
Non-refundable tickets may only allow for
the refund of applicable taxes and fees.
Flight Cancellations by
the Airline
In the event that SriLankan Airlines cancels a
flight, passengers are entitled to one of the following:
► A full refund
of the ticket price, or
► Rebooking on the next available flight at no
additional charge.
Compensation for extra costs (such as meals or
accommodation) may be provided in specific situations.
Refund
Process
Refund requests can generally be made through the
airline’s sales office, travel agent, or customer support.
Passengers
will need to provide their ticket details, proof of payment, and identification
when requesting a refund.
Processing refunds may take several days or
even weeks, depending on the payment method used.
Additional
Information
For group reservations, promotional tickets, or
special cases (such as medical emergencies), cancellation and refund policies
may differ.
Passengers are encouraged to check the specific fare rules on their ticket or
contact SriLankan Airlines for clarification.
For more detailed assistance on cancellation and refund terms, please contact SriLankan Airlines directly at +62 21 3001 4969.
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