SriLankan Airlines Lost & Found
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SriLankan Airlines » Lost & Found
If you have lost an item during your journey with SriLankan Airlines, you
can follow these steps to report and recover it:
At the Airport
Immediate Reporting
If you realize that you have misplaced an item at the airport or on board
after disembarking, promptly head to the Lost & Found office at the airport or
visit SriLankan Airlines' local office.
Provide a clear description of
the item, including where and when it was lost.
Contacting the
Airline
If the item was lost on the aircraft, SriLankan Airlines
staff will assist with locating it. Be sure to provide your flight number, seat
number, and a detailed description of the missing item.
Online
Reporting
SriLankan Airlines may offer an online form or an
email address to report lost items. Check their official website for the latest
process for submitting a lost item claim.
Claiming Lost Items
Items that are found are typically stored at the airport's Lost & Found
office or at the airline’s baggage service counter.
You may be asked to
provide identification and proof of ownership, such as a description,
photograph, or purchase receipt, when collecting your item.
Contact Information
For inquiries regarding lost items, get in
touch with SriLankan Airlines' customer service or the baggage services office
at the airport where the item was lost or where the flight arrived.
Important Notes
Perishable, hazardous, or restricted
items may not be stored.
Unclaimed items may be disposed of, donated, or
managed according to the airport or airline's policy after a specified period.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact SriLankan Airlines directly at +62 21 3001 4969.
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