Singapore Airlines Ticketing Offices in Jakarta, Bali, Medan, and Surabaya

Indonesia Reservation

Tel: +62 21 3076 4197 / +62 21 2561 7913

Operating Hours: Monday - Friday: 0800 - 1800 hours

Jakarta City Office

Noble House 26th Floor
Jl. Dr. lde Anak Gede Agung Kav. E4.2 No.2
Lingkar Mega Kuningan
Jakarta 12950
Indonesia

Operating Hours

Monday - Friday: 9:00 am - 3:00 pm

Weekend and Public Holiday: Closed

* For any urgent matters, please call +65-6223 8888 (24 hours Contact Centre in Singapore).

Jakarta Airport Office

Terminal 3
Soekarno-Hatta International Airport
Cengkareng
Indonesia

Operating Hours: 3:00 am - 12:30 am daily.

Note: For urgent ticketing matters for travel within the next 24 hours only, please go to Terminal 3, Level 2 Departures Island C (operating hours: daily 0300 – 1900 hours).

Jakarta Airport Lost and Found Office

Terminal 3, Arrival
Soekarno-Hatta International Airport
Cengkareng
Indonesia

Tel: +62812 1019 4400 (for regular call and WA message/text only)

Email: sqll@ptjas.co.id

Operating Hours: 8:00 am - 9:00 pm daily

Bali Airport Office

Departure Terminal Building
Ngurah Rai International Airport
Bali, Denpasar 80361
Indonesia

Tel:  +62 361 9361 547
Fax: +62 361 9354 190

Office Hours

Mondays to Fridays 0800 – 1800 hours

Saturdays, Sundays & Public Holidays: Closed

Note: The Airport office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +62 21 2509 1267/+62 21 3076 4197.

There are no Reservations/Ticketing facilities at the airport office.

Bali Airport Lost and Found Office

Arrival Hall
Ngurah Rai International Airport
Bali, Denpasar 80361
Indonesia

Tel:  +62 361 935 9771

Email: dps_bagops@singaporeair.com.sg

Operating Hours: 8:00 am to 10:00 pm daily

Medan Airport Office

Kuala Namu International Airport (Airside, no public access)
Deli Serdang

Operating Hours: 6:00 am - 9:00 pm daily.

Note: For urgent ticketing matters for travel within the next 24 hours only, please go to Level 2 Departure, Service Desk counter at Island C (Operating hours, during check-in counter open: SQ991 0615 - 0805 hours and SQ995 1735 - 1925 hours)

Medan Airport Lost and Found Office

Arrival Hall
Kuala Namu International Airport

Tel: +62 823 6750 9468 (WhatsApp access is available)

Email: lostfound.kno@ptjas.co.id

Operating Hours: 6:00 am - 9:00 pm daily

Surabaya Airport Office

Room 88, Terminal 2
Jalan Raya Juanda No.1, 61253
Bandara International Juanda
Surabaya, Indonesia

Tel: +62 31 869 0889

Operating Hours: Tuesday to Saturday: 0800 - 1600 hours

Note: The Airport Office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +62 21 3076 4197 / +62 21 2561 7913.

There are no Reservations/Ticketing facilities at the airport office.

Surabaya Airport Lost and Found Office

PT. JAS
Arrival Hall Terminal
Bandara International Juanda
Surabaya

Tel: +62 31 8690821

Operating Hours: 9:00 am - 5:00 pm daily