Singapore Airlines Lost & Found
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If you have lost an item during your journey with Singapore Airlines, you
can follow these steps to report and recover it:
For Lost Items Onboard or Checked Baggage
Report
Immediately: Upon arrival, go to the Lost & Found Office at the airport to file
a report. Make sure to obtain a copy of the report for your records.
Obtain Reference Number: After submitting your report, you will be given a
10-character File Reference Number, which is crucial for tracking your case.
Track Your Baggage: Use the Baggage Portal to track the status of your
missing items by entering your File Reference Number and last name.
For Items Lost Within the Airport
Contact Airport Lost &
Found: If you lost something inside the airport, get in touch with the Lost and
Found Services at the airport.
For Items Left in Singapore
Airlines Lounges in Singapore
Contact SATS Lost & Found: SATS
manages lost items within the lounges. You can search for your lost personal
belongings via their platform.
Additional Assistance
Contact Singapore Airlines' Lost & Found Office: For urgent assistance,
reach out to the nearest Singapore Airlines Lost & Found Office.
Email:
baggageservice@hallmark-aviation.com
Phone: +1 (866) 767-2247 ext 2
(available 24/7)
Fax: +1 (310) 602-6320
Mailing Address:
Central Baggage Services
380 World Way
Los Angeles, CA 90045
USA
If your baggage is not located within seven days, contact your local Lost &
Found Office to file a claim or consider filing a claim through your travel
insurance.
For damaged or missing items, fill out a form, and Singapore
Airlines will respond within four working days.
For more assistance, you
can also reach Singapore Airlines via their contact form.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items in Indonesia airports, please contact Singapore Airlines Indonesia
Airport Office directly at Tel: +62 21 3076 4197 / +62 21 2561 7913.
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