Sichuan Airlines (四川航空) Lost & Found
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Sichuan Airlines (四川航空) » Lost & Found
If you have lost an item during your journey with Sichuan Airlines (四川航空), you
can follow these steps to report and recover it:
Item Retrieval
- Personal Collection: Passengers must
present valid identification and a copy of their ticket or boarding pass when
collecting lost items from the Lost and Found office.
- Authorized
Pickup: If someone else is collecting the item on the passenger’s behalf, a
signed authorization letter is required along with copies of both parties’ IDs
and flight documents.
Important Notes
- Storage
Period: Lost items will be stored for up to 30 days from the date of travel.
Items not claimed within this period will no longer be kept.
- Disposal
Policy: Clothing, bottles, and daily items may be discarded after 30 days.
Perishable goods and food items will be discarded 24 hours after being found if
unclaimed.
- Prohibited Items: Flammable goods, items with strong odors
(e.g., lighters, gas containers, durians), power banks, batteries, or partially
consumed items will not be accepted for safekeeping.
- Delivery Service:
Delivery of lost items is only available for those held at Chengdu Shuangliu
International Airport.
Contact Information
For
assistance, passengers can reach out to Sichuan Airlines’ baggage service
offices at:
Chengdu Shuangliu (Domestic): 028-65392890
Chengdu
Tianfu (Domestic): 028-65390270
Chengdu Shuangliu (International):
028-65393081
Chengdu Tianfu (International): 028-65390451
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Sichuan Airlines (四川航空) directly at +86 28 8888 8888.
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