Shandong Airlines (山东航空) Cancellation and Refund

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Shandong Airlines (山东航空) Cancellation and Refund

Shandong Airlines (山东航空) offers flexibility for passengers who need to cancel or modify their bookings, subject to the terms and conditions of the fare purchased.

Cancellation

Passengers can cancel their booking through the Shandong Airlines website, mobile app, or by contacting the customer service center. Cancellation fees may apply depending on the ticket type and the time of cancellation relative to the flight departure. Some promotional or discounted tickets may be non-refundable or may only be eligible for travel vouchers.

Refund Eligibility

Refundable Tickets: These tickets are eligible for a full or partial refund based on the fare conditions.

Non-Refundable Tickets: These tickets may be eligible for a tax refund or a travel credit for future use.

No-Show: If a passenger fails to cancel before departure and does not show up for the flight, a no-show fee may be deducted from the refund amount.

How to Request a Refund

Refund requests can be made online via the Shandong Airlines website, through the customer service center, or at a ticketing office. Processing times for refunds may vary, with credit card refunds typically taking 7-14 business days and bank transfers taking up to 21 business days.

Passengers are encouraged to check the specific fare rules on their ticket or contact Shandong Airlines (山东航空) for clarification.

For more detailed assistance on cancellation and refund terms, please contact Shandong Airlines (山东航空) directly at +86 531 95369.