Saudia Cancellation and Refund

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Saudia Cancellation and Refund

Saudia provides flexible cancellation and refund options based on the type of ticket purchased, fare rules, and the reason for cancellation.

Passengers can initiate cancellations and refund requests via the Saudia website, mobile app, customer service, or ticketing offices.

Ticket Cancellation

Passengers can cancel their reservations online through the "Manage Booking" section on the Saudia website or app.

Cancellation fees may apply depending on the ticket type and how close the cancellation is to the scheduled departure.

Certain promotional or discounted fares may not be refundable or may only be eligible for travel vouchers instead of cash refunds.

Refund Eligibility

Refundable Tickets: Eligible for full or partial refunds, based on the fare rules.

Non-Refundable Tickets: May be eligible for tax refunds, or passengers can opt for a travel credit for future use.

No-Show Scenarios: If a passenger fails to cancel before departure and does not board the flight, a no-show fee may be deducted from the refund amount.

How to Request a Refund

Online: Use the "Request a Refund" option on the Saudia website.

Call Center: Reach out to Saudia customer service for assistance.

Ticketing Offices: Visit a Saudia office or an authorized travel agent.

Processing Time

- Refunds for credit card payments typically take 7-14 business days.

- Refunds via cash or bank transfer may take up to 21 business days.

Passengers are encouraged to check the specific fare rules on their ticket or contact Saudia for clarification.

For more detailed assistance on cancellation and refund terms, please contact Saudia directly at +622 1835 6201 / +622 18378 5975.