Philippine Airlines Lost & Found
IndonesiaAirport.com »
Airlines Operating in Indonesia »
Philippine Airlines » Lost & Found
If you have lost an item during your journey with Philippine Airlines, you
can follow these steps to report and recover it:
At the Airport
- Immediate Reporting
If you
realize you've misplaced an item at the airport or aboard the aircraft shortly
after disembarking, go directly to the airport's Lost & Found office or visit
the Philippine Airlines' local office without delay.
- Provide details
about the item, including a description, and the time and location where it was
lost.
Contacting the Airline
- If the item was
left on the plane, PAL staff can help recover it.
- To enhance the
chances of finding your item, provide your flight number, seat number, and a
detailed description of the lost item.
Online Reporting
- Philippine Airlines might offer an online form or email service to report
lost belongings.
- Visit their official website or call the customer
service hotline for the most current instructions on how to submit a claim.
Claiming Lost Items
- Recovered items are typically
stored at the airport's Lost & Found department or at PAL’s designated office.
- To claim your lost item, you must present proof of ownership (such as a
description or receipt) and a valid ID.
Important Notes
- Perishable or dangerous items cannot be stored.
- Unclaimed items
may be discarded or donated after a certain period, depending on the policies of
the airline and the airport.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Philippine Airlines directly at +62 21 3001 5757 / 5758 (Jakarta Office) or +62 361 750 353 / 750 354 (Bali Office).
undo...back