Malaysia Airlines Cancellation and Refund

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Malaysia Airlines Cancellation and Refund

Flight Cancellations by Passengers

Passengers have the option to cancel their bookings, but cancellation charges may apply based on the fare type and the timing of the cancellation.

The eligibility for a refund and the refund amount depend on the fare rules provided at the time of ticket purchase.

Non-refundable tickets may only allow the refund of taxes and fees, if applicable.

Flight Cancellations by the Airline

In the event that Malaysia Airlines cancels a flight, passengers are entitled to either:

A full refund of the ticket fare, or

Rebooking on the next available flight at no extra charge.

Compensation for additional costs (such as meals or lodging) may be offered under certain conditions.

Refund Process

Refund requests can generally be made via the airline’s sales office, travel agent, or customer service.

Passengers must present their ticket information, proof of payment, and identification when requesting a refund.

Refunds may take a few days or weeks to process, depending on the method of payment.

Additional Notes

For group bookings or special promotional fares, cancellation and refund policies may vary.

Passengers are encouraged to check the specific fare rules on their ticket or contact Malaysia Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Malaysia Airlines Global Contact Centre: +62 213 0132 891 (Indonesia).