Malaysia Airlines Lost & Found

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If you have lost an item during your journey with Malaysia Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize that you have lost an item at the airport or on the plane shortly after disembarking, go directly to the airport’s Lost & Found department or the local office of the airline right away.

Provide a detailed description of the lost item, including when and where it was lost.

Contacting the Airline

If the item was lost onboard the aircraft, Malaysia Airlines staff can help retrieve it. Be sure to report your flight number, seat number, and a detailed description of the lost item.

Online Reporting

Malaysia Airlines may offer an online form or email contact for reporting lost items. Please visit their official website for further details on how to file a claim.

Claiming Lost Items

Items that are found are typically held at the airport's Lost & Found office or the airline’s designated office.

You will need to present proof of ownership (such as a description of the item or a receipt) and a valid ID to retrieve the lost item.

Contact Information

For inquiries about lost items, contact Malaysia Airlines customer service or the local office at the airport of departure or arrival.

Important Notes

Perishable or hazardous items may not be stored.

Items that are unclaimed after a certain period may be disposed of or donated, based on the policies of the airline and airport.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Malaysia Airlines Global Contact Centre: +62 213 0132 891 (Indonesia).

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