Korean Air Cancellation and Refund

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Korean Air Cancellation and Refund

Korean Air Cancellation and Refund Policy

Korean Air provides a cancellation and refund policy that depends on the fare type, route, and booking method.

Refund eligibility is determined by whether the ticket was purchased directly from Korean Air or through a travel agent.

Ticket Cancellation and Refund Eligibility

- Refundable Tickets: Most flexible and premium fares offer cancellations with little to no penalty.

- Non-Refundable Tickets: Certain discounted fares may not be refundable or may carry significant cancellation fees.

- Award Tickets: SKYPASS mileage redemption tickets can be canceled, but mileage reinstatement fees may apply.

How to Request a Refund

For tickets purchased via Korean Air’s website, mobile app, or customer service, refund requests can be made online or by phone.

If booked through a travel agency, passengers should contact the agency directly for cancellation and refund requests.

Refund Processing Time

Refunds to credit or debit cards generally take 5–14 business days.

Refunds for payments made by cash or bank transfer may take longer, depending on the bank’s processing times.

Cancellation Fees and No-Show Penalties

Cancellation fees vary depending on fare class, destination, and the timing of cancellation.

No-show penalties apply if passengers fail to cancel their booking before the flight’s departure.

Special Circumstances

In the event of medical emergencies or bereavement, cancellation fees may be waived upon submission of valid supporting documents.

If Korean Air cancels a flight, passengers are entitled to a full refund or rebooking options.

Passengers are encouraged to check the specific fare rules on their ticket or contact Korean Air for clarification.

For more detailed assistance on cancellation and refund terms, please contact Korean Air directly at +62 21 521 2180.