Japan Airlines Lost & Found
IndonesiaAirport.com »
Airlines Operating in Indonesia »
Japan Airlines » Lost & Found
If you have lost an item during your journey with Japan Airlines, you
can follow these steps to report and recover it:
At the Airport
Lost During the Flight or Boarding: If
you realize that you’ve misplaced something onboard, notify the cabin crew
without delay. They may be able to help locate the item if it is still on the
aircraft.
Lost at the Airport (before/after flight): If you lose an item
at the airport, proceed to the Lost & Found desk. Every major airport has a
designated area for lost belongings, and JAL may be able to assist in recovering
your lost item.
In airports across Japan, JAL typically collaborates with
airport authorities to track and recover lost items.
Lost Items
on the Aircraft
If you misplace an item during the flight,
report it to the JAL Lost & Found desk. JAL has a specific process for handling
items lost onboard, which you can ask about once you’ve disembarked.
Should you need to follow up after your flight, you can contact JAL customer
service by phone or submit an online inquiry.
Contact JAL
Customer Service
Phone: You can call JAL's Customer Service
Center for lost items. The contact numbers can be found on their website, or you
can reach out directly to the airport’s Lost & Found desk.
Online Form:
JAL offers an online form to report a lost item. Be prepared to provide details
such as your flight number, seat, and a description of the item. You can find
the form on their official website under the "Lost & Found" section.
Japan Airlines Lost & Found Online Inquiry
Visit the JAL
website and navigate to the "Lost & Found" section to find the contact
information and online form. The page may look like this: JAL Lost and Found
(Note: Check the actual JAL website for the most accurate links).
Lost Items After the Flight
If you realize an item is
missing after your flight has ended (for instance, after leaving the airport),
reach out to JAL’s Lost & Found team either by phone or online. It may take some
time for them to process the request and confirm whether the item has been
located.
Third-party Lost and Found Services
If
you lost an item while traveling with a partner airline or on a codeshare
flight, you may need to follow that airline’s specific lost and found
procedures.
What Happens Next
If your item is
located, JAL will generally contact you. In some instances, they may arrange for
the item to be shipped back to you (note that shipping costs may apply).
If the item is not found, they will typically inform you that they could not
locate it.
Additional Tips
Important Items: If
the lost item is something critical like a passport, wallet, or any item
containing sensitive information, it’s crucial to contact JAL immediately and
work with airport authorities to determine the best course of action.
Follow Up: If you don’t receive any updates after a few days, don’t hesitate to
follow up. Recovering lost items can sometimes take a while.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Japan Airlines directly at +62 (021) 5591-3388 / +62 (021) 572-3233.
undo...back