EVA Air Cancellation and Refund

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EVA Air Cancellation and Refund

EVA Air provides cancellation and refund options based on fare conditions, ticket type, and where the ticket was purchased. Below are the main points about cancellations and refunds.

Cancellation Policy

Refundable Tickets: Passengers holding refundable tickets can cancel and request a refund, although cancellation fees may apply.

Non-Refundable Tickets: These tickets typically cannot be refunded, but some may offer refunds with a penalty fee.

Award Tickets: Mileage redemption tickets may be refundable, but mileage re-deposit fees may apply.

Refund Eligibility

Tickets purchased through the EVA Air website, mobile app, or official ticketing offices are eligible for online refund requests.

Tickets bought via travel agencies must be refunded through the same agency.

Refund processing times depend on the payment method and may take 7-14 business days for credit card payments.

How to Request a Refund

- Visit the EVA Air website and go to the "Manage Booking" section.

- Enter your ticket number and passenger information to verify refund eligibility.

- Submit a refund request (fees may be applied).

- Wait for confirmation and the processing of your refund.

Passengers are encouraged to check the specific fare rules on their ticket or contact EVA Air for clarification.

For more detailed assistance on cancellation and refund terms, please contact EVA Air directly at +62-21-5205363 (Reservation) / +62-21-5205808 (Ticketing).