China Southern Airlines Lost & Found
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China Southern Airlines » Lost & Found
If you have lost an item during your journey with China Southern Airlines, you
can follow these steps to report and recover it:
Reporting a Lost Item
At the Airport – If an item was
misplaced at the airport, reach out to the Lost & Found department at that
particular airport.
Onboard the Aircraft – If something was left on the
aircraft, notify China Southern’s Lost & Found team at the airport where you
landed.
Baggage Issues – For missing or delayed checked luggage, go to
the Baggage Service Desk at the airport or call China Southern’s baggage
assistance hotline.
How to Contact Lost & Found
China Domestic Flights – Phone the Lost & Found department at the relevant
airport.
International Flights – Reach China Southern’s customer support
hotline or the Lost & Found at the arrival airport.
Online Inquiry –
Certain airports support online lost item submissions through their official
site.
Required Information
When submitting a lost
item report, include:
• Flight details and travel date
• Description
of the item (color, brand, distinguishing marks)
• Seat number or last known
location
• Your contact details
Follow-up & Retrieval
Once your item is recovered, you’ll receive notification and further steps
for pickup or delivery. Charges may apply for shipping.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact China Southern Airlines directly at +62 21 5795 8222.
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