China Eastern Airlines Cancellation and Refund

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China Eastern Airlines Cancellation and Refund

China Eastern Airlines has a comprehensive cancellation and refund policy tailored to meet the various needs of its passengers.

The terms and conditions differ depending on the fare type, ticket class, and the booking method used.

Ticket Cancellation

Passengers can cancel their reservations via the China Eastern website, mobile app, or at any China Eastern ticketing office.

For tickets purchased through travel agencies or third-party websites, cancellations must be handled through those platforms. Cancellation requests should be made before the scheduled departure time.

Cancellation fees may apply depending on the fare rules. Some promotional or discounted tickets may be non-refundable. Flexible tickets generally allow for free cancellations or reduced penalty fees.

Refunds

Refunds are typically processed back to the original payment method. For credit card payments, refunds may take 7–20 business days to appear, depending on the bank. If tickets were purchased with cash or via travel agencies, customers will need to provide relevant documentation and may be required to visit the office in person.

Refund requests must be made within the ticket's validity period, usually one year from the date of issue.

Involuntary Cancellations

If China Eastern initiates flight delays, cancellations, or schedule changes, passengers are entitled to a full refund or the option to rebook without penalty, subject to availability.

Passengers are encouraged to check the specific fare rules on their ticket or contact China Eastern Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact China Eastern Airlines directly at 0691-2127775 / +62 21 8089 9217.