China Eastern Airlines Lost & Found
IndonesiaAirport.com »
Airlines Operating in Indonesia »
China Eastern Airlines » Lost & Found
If you have lost an item during your journey with China Eastern Airlines, you
can follow these steps to report and recover it:
At the Airport
Immediate Action
If you realize the item is missing while still at the airport, head to the Lost
& Found office at the terminal or visit the China Eastern service counter
immediately. Provide a detailed description of the item, including where and
when it was possibly lost.
Onboard the Aircraft
Contact the Airline
If the item was left behind after
your flight, reach out to China Eastern’s local office at your arrival airport
or call their customer service hotline. Provide your flight number, seat number,
and a detailed description of the item.
Online Reporting
Some airports or China Eastern offices may allow you to report lost items
online through a form or email. It’s recommended to check the official website
or the airport’s Lost & Found page for specific instructions.
Claiming Your Item
Recovered items are usually stored at the
airport’s Lost & Found office or the airline's station office. To retrieve your
item, be ready to present:
- A valid ID
- Flight details
-
A clear description or proof of ownership (e.g., photos or receipts)
Additional Tips
Perishable or hazardous items may not be
kept.
Unclaimed items may be disposed of or donated after a certain
period, depending on the airline or airport’s policies.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact China Eastern Airlines directly at 0691-2127775 / +62 21 8089 9217.
undo...back