Cathay Pacific Lost & Found

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Cathay Pacific Lost & Found

If you have lost an item during your journey with Cathay Pacific, you can follow these steps to report and recover it:

Lost Items at the Airport

If you have lost an item at the airport (before check-in, security, or after arrival), contact the Lost & Found office at the respective airport.

Cathay Pacific does not handle items lost in airport terminals.

Lost Items Onboard a Cathay Pacific Flight

If you lost an item on a flight, it will be sent to the Lost & Found office at your arrival airport.

Contact the baggage services or Lost & Found department at your destination airport.

Lost Checked Baggage (Delayed, Damaged, or Missing)

If your checked baggage is missing or delayed, report it immediately upon arrival at the Cathay Pacific Baggage Services Desk at the airport.

You will receive a Property Irregularity Report (PIR) to track your baggage.

Cathay Pacific uses WorldTracer to help locate lost baggage.

How to Report a Lost Item or Baggage Issue

- Online: Submit a report through the Cathay Pacific Lost & Found page.

- Phone or Airport Office: Contact Cathay Pacific customer service or the Lost & Found office at your arrival airport.

Contact Information

Hong Kong International Airport (HKG) Lost & Found (Cathay Pacific’s main hub):

Phone: +852 2182 2018

Email: lost@hongkongairport.com

Cathay Pacific Customer Support: Visit www.cathaypacific.com for further assistance.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Cathay Pacific directly at 001-803-006-50000.