Asiana Airlines Cancellation and Refund

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Asiana Airlines Cancellation and Refund

Asiana Airlines offers cancellation and refund options depending on the ticket type, fare conditions, and purchase location.

Below are the key details regarding cancellations and refunds:

Ticket Cancellation Policy

Passengers can cancel their tickets before departure via the Asiana Airlines website, mobile app, or customer service center.

For tickets purchased through a travel agency, cancellations must be processed through the respective agency.

Some promotional or discounted tickets may be non-refundable or may have high cancellation fees.

Refund Eligibility

Refunds are determined based on the fare rules of the purchased ticket.

Fully flexible fares typically allow full refunds, while restricted fares may incur penalties.

Partially used tickets will be refunded based on the unused portion, subject to fees.

Refund Processing & Fees

Refund requests can be made online, through customer service, or at an Asiana office.

Processing times may vary but generally take 7–14 business days for credit/debit card payments, with longer times for bank transfers.

Cancellation fees vary depending on the route, fare class, and timing of cancellation.

No-Show Policy

If a passenger fails to cancel before departure, a no-show fee will apply, and refunds may not be possible.

Passengers are encouraged to check the specific fare rules on their ticket or contact Asiana Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Asiana Airlines directly at +62 21 572 1381 / 1382 / 1383 (Sales Office) or +62 21 5591 3104 / 3229 (Airport Office).