Asiana Airlines Lost & Found

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Asiana Airlines Lost & Found

If you have lost an item during your journey with Asiana Airlines, you can follow these steps to report and recover it:

Items Lost Onboard

If you left an item on the plane, please contact the Lost & Found office at the arrival airport.

Asiana Airlines does not store lost items centrally, so it is recommended to report the loss immediately.

Items Lost at the Airport

If you lost an item at the airport terminal, security checkpoint, or immigration, contact the Lost & Found office at the respective airport.

Each airport has its own policies and procedures for handling lost items.

Lost or Delayed Baggage

If your checked baggage is missing, report it to the Asiana Airlines Baggage Service counter before leaving the airport.

You will be issued a Property Irregularity Report (PIR) with a tracking number.

You can track the status of your baggage through the WorldTracer system.

How to Contact Asiana Lost & Found

Airport Lost & Found offices: Contact the arrival airport.

Baggage Service Center: Available at major airports for delayed or damaged baggage.

Customer Service Hotline: Call Asiana Airlines’ customer service for further assistance.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Asiana Airlines directly at +62 21 572 1381 / 1382 / 1383 (Sales Office) or +62 21 5591 3104 / 3229 (Airport Office).