All Nippon Airways Cancellation and Refund

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All Nippon Airways Cancellation and Refund

Cancellations and Refunds for International Flights

Voluntary Cancellations: If you cancel your flight, you can request a refund according to the fare rules. Refunds are usually processed back to the original payment method.

Involuntary Cancellations: If ANA cancels your flight for their reasons, you are eligible for a full refund or rebooking. If the cancellation is due to circumstances beyond ANA's control (such as weather), you may still request a refund or rebooking.

Cancellations and Refunds for Domestic Flights

Voluntary Cancellations: Cancellation fees depend on your fare type and the timing of your cancellation. Refunds are processed to the original form of payment.

Involuntary Cancellations: If ANA cancels your domestic flight, you are entitled to either a full refund or rebooking. If the cancellation is due to reasons beyond ANA’s control, a refund or rebooking will still be available.

Refund Processing Times

Credit Card Payments: Refunds are generally processed within 7 business days, though the credit card issuer will finalize the refund based on their own timeline.

Cash or Check Payments: Refunds for cash or check payments are issued within 20 calendar days.

How to Request a Refund:

Online: Log in to your ANA Mileage Club account and visit the "My Booking" section to request a refund.

Customer Service Center: You can also reach out to ANA's Customer Service Center for assistance with your cancellation or refund request.

Important Notes

Refund Eligibility: Refund eligibility depends on your ticket's fare rules. Some tickets may be non-refundable or incur cancellation fees.

Documentation: You may be required to provide identification or an authorization letter to process your refund request.

Special Cases: If you are unable to travel due to illness or injury, ANA offers the option to change to another flight or receive a full refund without charges, provided you submit a doctor's note.

Passengers are encouraged to check the specific fare rules on their ticket or contact All Nippon Airways for clarification.

For more detailed assistance on cancellation and refund terms, please contact All Nippon Airways directly at 007803 81 1 0046 (Toll-free) / +81 3 4332 6864 (call from overseas).