All Nippon Airways Lost & Found

IndonesiaAirport.com  »  Airlines Operating in Indonesia  »  ANA  »  Lost & Found

All Nippon Airways Lost & Found

If you have lost an item during your journey with All Nippon Airways, you can follow these steps to report and recover it:

Items Left Onboard

Immediate Action: If you realize you've left an item on the aircraft, contact ANA’s Lost and Found department promptly. For international flights, you can email seallnh@fly-ana.com.

Airport Lost and Found: ANA works with airport authorities to manage lost items. Contact the Lost and Found department at the airport where you arrived. For example, at Tokyo Narita Airport, the contact number is 0476-33-2300, available from 9:00 AM to 5:00 PM.

Items Left Behind at the Airport

Contact Airport Lost and Found: If you left an item in the airport terminal, reach out to the Lost and Found department of the respective airport. For example, at Tokyo Haneda Airport, you can call 03-6428-3799 between 9:00 AM and 5:00 PM.

Damaged or Lost Checked Baggage

Report Immediately: If your checked baggage is damaged or missing, report it to ANA staff at the airport immediately. For international flights, you can also contact ANA’s baggage service via email at seallnh@fly-ana.com.

Declaration Deadline: For damaged baggage, you must report it within seven days of your flight arrival. For missing baggage, report it as soon as possible to initiate the tracing process.

General Inquiries

ANA Customer Service: For general inquiries, you can contact ANA’s customer service through their official website. They offer a 24/7 chatbot for automatic responses to common questions.

Tip: Always provide detailed information about the lost item, including flight details, a description of the item, and any distinguishing features, to assist in the recovery process.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact All Nippon Airways directly at 007803 81 1 0046 (Toll-free) / +81 3 4332 6864 (call from overseas).