Air Macau Cancellation and Refund

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Air Macau Cancellation and Refund

Air Macau's guidelines for flight cancellations and refunds aim to offer convenience while maintaining operational effectiveness.

Below is an overview of these guidelines:

Cancellation Policy

Within 24 Hours of Booking: Air Macau permits travelers to cancel their bookings within 24 hours of purchase without any cancellation charges, as long as the reservation was made a minimum of seven days prior to the flight’s scheduled departure.

After 24 Hours of Booking: Cancellations requested beyond the 24-hour window may incur a fee ranging between $100 and $500. The specific amount is determined by factors such as ticket type, travel route, and service class.

Non-Refundable Tickets: For tickets labeled as non-refundable, cancellations are generally not allowed. If they are, compensation may be issued as a credit for future travel rather than a cash refund.

Refund Policy

Eligibility: Refunds are usually granted for refundable fare types or in instances where Air Macau cancels a flight or introduces major schedule modifications that are not acceptable to the traveler.

Process: To initiate a refund, travelers should reach out to Air Macau’s support center or navigate to the airline’s official website to complete and submit the refund application along with all required documents.

Timeframe: Most refunds are finalized within 7 to 10 business days and returned to the original payment method.

Important Considerations

Booking Channels: If the reservation was made via a third-party agent, their individual cancellation and refund terms may apply. It’s recommended to check directly with the agency for guidance.

Documentation: Make sure to include all required paperwork, such as purchase confirmation and valid ID, when submitting a refund claim to ensure a seamless process.

Passengers are encouraged to check the specific fare rules on their ticket or contact Air Macau for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air Macau directly at +62-2129027233.