Air Macau Lost & Found

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If you have lost an item during your journey with Air Macau, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you discover that an item is missing at Macau International Airport or shortly after exiting the aircraft, promptly go to the airport’s Lost & Found section or the nearest Air Macau service desk. Share accurate information such as the item’s appearance, and the time and place it went missing.

Contacting the Airline

For belongings left onboard, Air Macau personnel can help with the retrieval process. Be prepared to provide your flight details, seat assignment, and a clear description of the item to facilitate the search.

Online Reporting

Air Macau might support filing a report online or via email. Refer to the airline’s official website or platforms for the latest steps on how to report a lost belonging.

Claiming Lost Items

Recovered items are generally kept at the airport’s Lost & Found area or at a location specified by the airline.

To retrieve your item, you’ll need to show valid ID and proof of ownership, such as a matching description or a related receipt.

Contact Information

You can contact Air Macau’s customer support or the airport’s local office for help with lost belongings.

Important Notes

Perishable goods, dangerous materials, or prohibited items may not be stored.

Unclaimed property may be disposed of or turned over to authorities after a designated retention period, in accordance with airport or airline guidelines.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Air Macau directly at +62-2129027233.

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