Air China Cancellation and Refund

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Air China Cancellation and Refund

Air China's cancellation and refund policies vary depending on the type of ticket purchased and the circumstances surrounding the cancellation. Here's an overview:

Cancellations Within 24 Hours of Booking

Full Refund: If you cancel your booking within 24 hours of purchase, you are eligible for a full refund, provided the reservation was made at least one week before the scheduled departure.

Cancellations After 24 Hours

Refundable Tickets: If you purchased a refundable ticket, you can cancel and receive a refund, subject to any applicable fare rules.

Non-Refundable Tickets: For non-refundable tickets, refunds are generally not available. However, you may be eligible for a travel credit or voucher, depending on the fare rules and the reason for cancellation.

Flight Cancellations by Air China

Within Air China's Control: If Air China cancels your flight due to reasons within their control, you are entitled to a full refund or rebooking.

Outside Air China's Control: If the cancellation is due to factors outside Air China's control (e.g., weather), you may still be eligible for a refund or rebooking, depending on the fare rules.

How to Request a Refund

Online: Log in to your Air China account and navigate to the "Manage Bookings" section to request a refund.

Customer Service: Contact Air China's customer service for assistance with your cancellation or refund request.

Processing Times

Credit Card Payments: Refunds are typically processed within 7 business days, although the credit card issuer will finalize the refund based on their own timeline.

Cash or Check Payments: Refunds for payments made via cash or check are issued within 20 calendar days.

Important Notes

Documentation: You may be asked to provide identification or an authorization letter when processing your refund request.

Special Cases: If you are unable to travel due to illness or injury, Air China offers the option to change to another flight or receive a full refund without charges, provided you submit a doctor's note.

Passengers are encouraged to check the specific fare rules on their ticket or contact Air China for clarification.

For more detailed assistance on cancellation and refund terms, please contact Air China directly at +62-21 5793 8580.