Air China Lost & Found
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If you have lost an item during your journey with Air China, you
can follow these steps to report and recover it:
Reporting a Lost Item
Online: Visit Air China's official
website and go to the "Delayed, Damaged, Lost Baggage Service" section. There,
you can access the "Missing Property Questionnaire" to report your lost item.
By Phone:
Contact Air China's customer service for assistance with your lost item. The
contact number can be found on their official website.
After
Reporting
Confirmation: Once your report is submitted, you will
receive a confirmation email with a report number. Air China will search for
your item and notify you of the outcome.
Timeframe: Unclaimed items are generally held for a
specific period before being disposed of. It is recommended to contact Air China
as soon as possible to increase the likelihood of recovering your belongings.
Important Considerations
Liability: Air China's Lost
and Found service is provided as a courtesy and they are not responsible for any
missing property.
Third-Party Tracking: If you used a tracking device such as an
Apple AirTag, you can share the location data with Air China to help locate your
item. This feature, part of Apple's Find My app, is supported by several
airlines.
It’s recommended to act quickly and contact the airline or airport Lost & Found
as soon as possible to increase the likelihood of recovering your belongings.
For further information on lost items, please contact Air China directly at +62-21 5793 8580.
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